NZ HOME CARPET CARE ("the Company," "we," or "us") respects your privacy and is committed to protecting it in accordance with the Privacy Act 2020 and all applicable New Zealand data protection laws.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, nzcarpetcare.co.nz ("Website") or interact with us electronically or in person.

This policy applies to information we collect:

• On our Website;

• Through electronic communications (email, text, chat);

• Through third-party advertising platforms where this policy is referenced.

This policy does not apply to information collected:

• Offline unless otherwise specified;

• Via third-party websites, including social media, that are not operated by us.

By using our Website or services, you agree to the terms outlined in this policy. We may amend this policy from time to time. Your continued use of the Website indicates your acceptance of the revised terms.

1) Children Under 16

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from individuals under 16. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately at alex@nzcarpetcare.co.nz

2) Information We Collect

We collect the following types of information:

1. Information You Provide:

   • Full name, email address, phone number, physical address, service requests, and payment details.

2. Automatically Collected Information:

   • Device/browser information, IP address, location data, date/time of access, and Website usage through cookies or tracking pixels.

3. Third-Party Sources:

   • We may receive information from social media platforms (e.g., Facebook, Google) if you engage with us through them.

3) Cookies & Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Website performance and analytics;

• Remembering your preferences;

• Personalising your experience;

• Delivering targeted advertisements.

You can manage your cookie preferences through your browser settings. Blocking cookies may affect the usability of some Website features.

4) Third-Party Services & Analytics

We use services like Google Analytics and Meta Ads Manager to understand Website traffic and deliver tailored advertisements. These services may use cookies or identifiers to collect anonymous information about your use of the Website.

To opt out:

• Google: https://tools.google.com/dlpage/gaoptout

• Digital Advertising Alliance: https://optout.aboutads.info

5) How We Use Your Information

We may use your personal information to:

• Provide our services;

• Respond to your inquiries;

• Improve Website functionality and customer experience;

• Send updates, offers, or promotions (with your consent);

• Manage business operations including billing and collections;

• Comply with legal obligations.

6) Disclosure of Your Information

We may share your information:

• With service providers or subcontractors who assist us in delivering services;

• With regulatory or law enforcement agencies if required by law;

• In case of business transfer (e.g., merger, sale, or acquisition);

• With your consent or as otherwise disclosed when you provide the information.

We do not sell your personal information to third parties.

7) Your Rights & Choices

Under the Privacy Act 2020, you have the right to:

• Access and correct your personal information;

• Request deletion of your personal information (subject to legal retention);

• Opt-out of direct marketing communications.

To exercise your rights, please contact us at alex@nzcarpetcare.co.nz

8) Data Security

We take reasonable steps to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

9) Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review it regularly.

10) Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

NZ Carpet Care Co
Email: alex@nzcarpetcare.co.nz
Phone: 022-375-8396

Last Updated: 08.09.2025