Terms & Conditions

Welcome to NZ Carpet Cleaning Co. By using our services or website, you agree to the following terms and conditions. Please read carefully.

1) Service Agreement

By booking our cleaning services, you agree to provide accurate information and grant access to the areas to be cleaned. We reserve the right to refuse service where safety or accessibility is an issue.

2) Pricing and Payment

Prices are as quoted and may vary based on carpet condition, size, and any additional services requested. Payment is due upon completion of service unless otherwise agreed.

3) Pay-What-You-Like & Donations
We operate on a Pay-What-You-Like model to make professional carpet cleaning accessible to all Kiwi households. You may choose the amount you can afford to pay. Please note that 50% of all payments are donated to the Movember Foundation to support men’s mental health, suicide prevention, and cancer initiatives. Regardless of payment amount, the quality of service will remain consistent for all customers.

4) Cancellations and Rescheduling

Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.

5) Liability

While we take great care in cleaning your carpets, NZ Carpet Cleaning Co. is not liable for pre-existing carpet damage or for damages caused by carpets in poor condition. We are not responsible for loss or damage to items left in the cleaning area.

6) Satisfaction Guarantee

If you are not satisfied with our service, please notify us within 48 hours. We will arrange a re-clean or other remedy at our discretion.

7) Health & Safety

For health and safety, please remove fragile or valuable items from the cleaning area. Inform us of any pets or hazards.

8) Privacy

Your personal information is handled in accordance with our Privacy Policy.

9) Changes to Terms

We reserve the right to update these terms at any time. Updated terms will be posted on our website.

For any questions, please contact:
Phone: 022-375-8396
Email: alex@nzcarpetcare.co.nz